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MArishka [77]
3 years ago
11

NEED HELP ASAP !!!!!!!!!!!!!

Business
1 answer:
Crank3 years ago
8 0

<u>Answer:</u>

<em>Internal marketing efforts.</em>

<u>Explanation:</u>

The chain that links service firm profits with employee and customer satisfaction is service profit chain. - intangibility: cannot be seen, tasted, felt, heard or smelt before they're bought.

  • Inseparability: services can't be separated from their providers.
  • Variability: quality of services depends on who provides them and when, where and how.
  • Perishability: services can't be stored for later use or sale.

<u>5 links: </u>

  1. <em>Internal service quality</em>
  2. <em>Satisfied and productive service employees</em>
  3. <em>Greater service value</em>
  4. <em>Satisfied and loyal customers</em>
  5. <em>Healthy service profits and growth</em>
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