Question

Monique was looking for a venue for her wedding reception. When she visited one potential location, she noticed that the landscaping was not complete, and there was stained carpet in the lobby. Which of the service quality building blocks caused Monique to select an alternative venue?

Answer 1

Answer: Tangibles

Explanation:

 According to the given question, the Tangibles is one of the service quality building blocks that caused Monique for selecting the various types of alternatives venue for her wedding reception.

 The tangible services is known as the psychical service which include the various types of goods and the services quality of block in terms of appearance of various types of communication material, equipment and the physical facilities in the building that is provided by the venue.    

 Therefore, Tangibles is the correct answer.