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The firms may need to focus additional effort on retention strategies.
Retention strategies are means employed by firms to retain their customers both new and existing, over some specified period.
Where a company has high customer retention, it means customers would continue to patronize the company's products and not not defect to another product or business.
Customer retention process starts with the first point of contact in an organization and spread through the whole duration of the customer's relationship with the organization.
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Answer:
The correct option is;
a. The Limited
Explanation:
Business-to-Consumers or B2C is the means by which company products and services are sold directly to the end-users or consumers. B2C companies are those that deal directly with the end users
Sears, has over 400 outlets, Williams-Sonoma, is a publicly listed company that deals on home furniture and kitchen ware products and J. C. Penny is also a listed department store chain having 840 locations o outlets.
A firm's attempts to shorten the length of time a process takes may lead to disappointing outcomes because of time compression diseconomies.
<h3>
What are time compression diseconomies?</h3>
- According to time compression diseconomies, which are defined as inefficiencies that arise when work is done more quickly, the cost of building a competency will rise exponentially as the amount of time permitted to do so decreases.
- Not every subsidiary deals with time compression diseconomies to the same extent.
- The date of a later subsidiary formation may affect how strong TCD is. Early-established subsidiaries may have greater TCD than later entries due to two factors.
- First, for late movers, vicarious learning may lower TCD. Second, TCD is made worse by the higher environmental uncertainty that early mover subsidiaries frequently experience.
- TCD explains why the well-studied relationship between the level of multi-nationality and business success is negatively moderated by the rate of overseas expansion.
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