Answer:
b. False
Explanation:
Difficult economic times, increased global competition, demand for customization, and increased consumer sophistication does not direct companies to hire more employees and outsource middle managers.
Rather, companies tend to invest new technologies, information systems to satisfy the needs in global competition, consumer sophistication and customization.
Middle managers outsourced cannot deal these issues effectively, therefore they need to be company employees.
In difficult economic times, companies does not want to hire extra employees because of increased cost.
