Answer:
Experience
Explanation:
There are several characteristics of services which includes:
1. Intangibility:
2. Inseparability:
3. Perishability:
4. Heterogeneity:
5. Lack of ownership:
1. Intangibility: Services can be experienced but can not be seen, felt, heard, smelt or tasted.
2. Inseparability: Services such as haircut are usually inseparable from the receiver(consumer) while some services can be produced and delivered if the presence of the customer is optional such as plumbing, dry cleaning.
3. Perishability: Unlike goods, services cannot be stored for later use.
4. Lack of ownership: Consumers don't have ownership but can only pay to have access to the facility for a period of time. Such as payment to use a gymnastic center.
5. Heterogeneity: Quality of services differ from customers to customers and from time to time. No two amount of services will yield same level of satisfaction.
Answer:
a. Direct Labor
b. Direct Materials
c. Factory Overhead
d. Cost of Goods Manufactured
Explanation:
Costs of Goods Manufactured Schedule records the total of manufacturing costs only. So, consider all costs related to manufacturing process for this question.
Answer:
questionnaire
Explanation:
In the scenario being described, the researchers were gathering questionnaire data. A questionnaire is a research instrument that consists of a set of questions that are asked to the individual with hopes of collecting that respondent's information regarding the subject. Which in this scenario, the subject in question is why the individual does not have checking accounts and credit cards with the company. These answers are usually used by the company in order to better their services and provide a better customer experience.
