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serious [3.7K]
3 years ago
14

A Central de Serviços tem como função gerenciar o ciclo de vida dos incidentes e de gerenciar as solicitações de serviço no que

se refere a fornecer informações a respeito das requisições de TI, sendo essas necessárias para um bom atendimento aos usuários em relação aos serviços solicitados.
Analise as afirmativas a seguir.
I. Essa está mais próxima aos usuários. Em sua grande maioria, são empresas que não possuem filiais ou, quando possuem, optam por manter uma Central de Serviço em cada filial.
II. Essa central é, geralmente, utilizada por um fornecedor de soluções terceirizado. O mecanismo basicamente é composto por um usuário atendido por um provedor de serviço externo, e, sem o cliente desconfiar, ele é redirecionado para o fornecedor que tem acesso ao sistema interno por acesso remoto.
III. Essa central é muito comum, usada por empresas multinacionais que precisam de suporte 24 horas por dia, portanto não há problemas com fuso horário.

De acordo com a explanação, selecione a alternativa correta que nomeia cada tipo de central definida a seguir em sua ordem respectiva.
Central de serviço centralizada, central de serviço local e central de serviço virtual.
Central de serviços virtual, central de serviço "siga o sol" e central de serviço local.
Central de serviço centralizada, central de serviços virtual e central de serviço "siga o sol".
Central de serviço local, central de serviços virtual e central de serviços "siga o sol".
Central de serviço "siga o sol", central de serviço centralizada e central de serviços virtual.
World Languages
1 answer:
Taya2010 [7]3 years ago
7 0

Answer:

Can you please write in English

Explanation:

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Fill in the blank with a suitable ARTLCLE
lys-0071 [83]

Answer:

Hello There!

Hope this helped! I myself don't know if this is right but i like helping....

Explanation:

1- What <u>a</u> nice view!

2-He doesn't like listening to <u>the</u> music but he often watches <u>the</u> television. He never listens to <u>the</u> radio.

3 0
2 years ago
What was the first languge ever spoken on Earth
Ray Of Light [21]
Well, thats a difficult question, because are you specific to just humans or animals? Plus the right answer is based on what you believe. Like if you believe  God created everything, then animals were the first to speak, and then humans, well it did not specify in the Bible what they spoke. If you believe in evolution, animals were also the first to speak in their own language, probably through noises and body language 
6 0
2 years ago
Read 2 more answers
Czym charekteryzowal sie teatr elzbietanski
Oksi-84 [34.3K]
<span>What was characteristic of the Elzbietanski Theater?</span>
8 0
3 years ago
A comparison paragraph discusses the differences between two topics.
Gwar [14]

Answer:

False.

Explanation:

A paragraph can be defined as a formatting technique used typically for separating the main ideas of an essay into a sets of logical units, in order to enhance or facilitate a reader's ability to follow a writer’s argument.

In English language and writing, paragraphs are primarily used in breaking an essay’s main ideas into manageable but logical units. Therefore, each paragraph contained in an essay or writeups focuses on just an idea from the main idea and illustrates logical, coherent and succinct sentences to enhance the idea. Also, all paragraphs should start on a new line in the essay.

A comparison paragraph discusses the similarities between two topics.

This ultimately implies that, a comparison paragraph is used to compare two things by discussing how they are alike or similar.

For example, a cat and a dog both have four legs, two eyes, a tail, and they serve as pets to humans.

6 0
2 years ago
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What does "Shintshela" mean? And tell me what language it is?
Anna11 [10]
It means change in Zulu
7 0
3 years ago
Read 2 more answers
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