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serious [3.7K]
4 years ago
14

A Central de Serviços tem como função gerenciar o ciclo de vida dos incidentes e de gerenciar as solicitações de serviço no que

se refere a fornecer informações a respeito das requisições de TI, sendo essas necessárias para um bom atendimento aos usuários em relação aos serviços solicitados.
Analise as afirmativas a seguir.
I. Essa está mais próxima aos usuários. Em sua grande maioria, são empresas que não possuem filiais ou, quando possuem, optam por manter uma Central de Serviço em cada filial.
II. Essa central é, geralmente, utilizada por um fornecedor de soluções terceirizado. O mecanismo basicamente é composto por um usuário atendido por um provedor de serviço externo, e, sem o cliente desconfiar, ele é redirecionado para o fornecedor que tem acesso ao sistema interno por acesso remoto.
III. Essa central é muito comum, usada por empresas multinacionais que precisam de suporte 24 horas por dia, portanto não há problemas com fuso horário.

De acordo com a explanação, selecione a alternativa correta que nomeia cada tipo de central definida a seguir em sua ordem respectiva.
Central de serviço centralizada, central de serviço local e central de serviço virtual.
Central de serviços virtual, central de serviço "siga o sol" e central de serviço local.
Central de serviço centralizada, central de serviços virtual e central de serviço "siga o sol".
Central de serviço local, central de serviços virtual e central de serviços "siga o sol".
Central de serviço "siga o sol", central de serviço centralizada e central de serviços virtual.
World Languages
1 answer:
Taya2010 [7]4 years ago
7 0

Answer:

Can you please write in English

Explanation:

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Need help
Nana76 [90]
Well in my actual opinion I think that may be hard because the inside of a egg taste good when u fry it or bake it, but the shell is just way too fragile to close it with, an egg is a shell holding the storage inside of it, so most likely u cant honestly protect it because concrete floor will definitely break it since its pure hardness is stronger, (has more mass than the shell) so technically u cant protect it at all, one way that I think u can do it is if u put it inside soft cuddly pillow or even this wool cloth, from sheep ball and place it in there, also put feathers or wool around it while its in the ball, and drop it and it shouldn't crack.
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