Answer:
Option B, CUSTOMER MISBEHAVIOR.
Explanation:
Consumer misbehavior can defined as the behavioral acts by consumers which violate the generally accepted norms of conduct in consumption situations, and disrupt the order expected in such situations. Misbehavior by consumers disrupts the openness, impersonal trust, and orderliness of the exchange environment.
Some of the examples of customer misbehavior are: shoplifting, bending rules, breaking rules by ignoring warnings and using products in forbidden or ways not recommended...
* Routinized response behaviour is a type of purchasing scenario whereby the purchaser of a product or a service has past experience with purchasing it and automatically makes the decision to purchase again.
* Psychological influences refers to the workings of the mind or psyche that influences customer decisions.
* Social influences refers to the intentional and unintentional efforts to change another person's beliefs, attitudes, or behavior.
Therefore, the option that best suits the question is option B, CUSTOMER MISBEHAVIOR.
