I can’t see the stanza, but generally, alliteration can help add mood and sometimes tone to the writing. The repetitiveness can add a cadence to the poem.
        
                    
             
        
        
        
Hello!
I think the answer is option B. I am in the review right now so I will let you know if it is right or not.
 
        
                    
             
        
        
        
Answer:
Dear, (whom you are writing to)
          I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and location of transaction). I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do).
Explanation:
Hope this is helpful.