Question

A key element of customer relationship management is to: keep the price of goods as low as possible. develop a strategy to achieve the largest possible market share. allow customers to participate in the management decisions of the firm. learn as much as possible about customers.

Answer 1

I thinkI think the correct answer is to learn as much as possible about customers.

Being good in the business needs to know more about the market of the product. Creating products and services that would satisfy the customers can make the business successful in its endeavors.

Answer 2

Answer:

learn as much as possible about customers.

Explanation:

Customer Relationship Management (CRM) allows companies to manage their business relationship with their clients, and the information associated with customer life-cycle (sales trends, preferences, etc.). The ultimate goal of CRM is to improve customer service, increase sales and also increase customer retention (customer loyalty).