For real like I’m just trying to pass here like leave me alone and just give it
It is considered to be important and in a way of calming down the customer as having to listen and understand them is a way of letting them know that you care about them and their current situation. This will enable them to vent on their problems and to prevent them from having to burst out in an outrage if you-- as an employee, fail to recognize your customer's needs.
Answer:
It talks about Malaria and AIDS
I believe the answer is B false
