Answer:
d. all of the above
Explanation:
Six sigma as a 99.9997% rate of perfections which amounts to 3.4 error per million transaction.
Six sigma is an effective methodology that helps to reduce cost and decrease cycle time.
It is a methodology that increases productivity and efficiency in process, it also reduces the amount of defects and helps to eliminate it.
Answer:
7.8%
Explanation:
The formula and the computation of the return on assets is shown below:
Return on assets = (Net income) ÷ (average of total assets)
where,
Net income is $32,500
And, the average of total assets equal to
= (Beginning assets + ending assets) ÷ 2
= ($405,000 +$425,000) ÷ 2
= $415,000
So, the return on assets is
= $32,500 ÷ $415,000
= 7.8%
Answer: A. Use an irrational emotional tone.
D. Give a blow - by - blow chronology of details.
Explanation:
Persuasive claims or complaint messages are usually presented by customers when they encounter challenges like damaged goods, wrong deliveries or any other mistakes that could be a fault of the organization in question.
When such claims or complaints are presented, they are best started with a sincere praise of the organization, presented in a calm tone. This is followed by a logical explanation of the problem encountered and measures that were taken to address it.
It is then concluded with proposals of how the customer wants the issue to be resolved. It could be in the form of a refund or a fitting replacement for the damaged product.
