According to the gaps model of service quality, Kevin's beliefs can be best described as <u>customer expectations</u>.
What is Gap's Model?
Product Managers from all sectors can utilize SERVQUAL (service quality gap model), a technique for measuring service quality gaps. Identifying gaps between client expectations and the actual services offered at various levels of service delivery is the goal of this model.
5 gaps in service quality model:
The five gaps in the service quality gap model are Knowledge, Policy, Communication, Delivery, and Customer. The five gaps model of service quality is known as the Gap model. The gap model of service quality analyzes gaps and problems between organizations and their customers.
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The correct answer is expectancy theory, This kind of theory is being defined as a theory that proposes that an individual is likely to behave or act in a specific or certain way because of the motivations that cause the behavior to occur or for the person to engage to.
Prince Henry the Navigator was most responsible for the first European nation starting to repeatedly send voyages out into the Atlantic.
<h3>Who was the
first European power?</h3>
With the conquering of Ceuta in 1415, Portugal built the first colonial Power in Europe. The French expelled the English from their territory in 1453, and the Ottoman Turks forced Constantinople to fall, starting the emergence of the Ottoman Empire in Europe.
Thus, option A is correct.
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Answer:
King's actions helped pass the Civil Rights Act of 1964. The law ended the legal separation of people by race in public places. The act also banned job discrimination on the basis of race, color, religion or national origin. King and other activists watched the president sign the law.
Explanation:
