Question

You are the manager who employs a participantive control approach. You have concluded that corrective action is necessary to improve customer satisfaction, but first you need to convince your employees that the problem exists. What kind of evidence do you think employees will find more compelling; quantitative measurements or anccdotes from your interactions with customers

Answer 1

Answer:

Quantitative measurements

Explanation:

A participative approach in management involves involving employees in decision making processes in the organization. This is a transparent approach that allows for effective communication between managers and employees.

In the above case, quantitative measurements will better convince employees because this would better provide an objective evidence to show that corrective actions work better in improving customer satisfaction. Anecdotes in comparison would merely be hearsay accounts and won't be taken seriously by employees