Question

Hamish has created a website with an online booking system for his salon appointments. He wants to engage more with his customers and came up a list of goals. Help Hamish to match each task with the online tool you think he should use to achieve his goal.

Answer 1

Answer:

1. Gather customer feedback: Email Survey
2. Tell customers about the extended opening hours: Social Media Page
3. Show customers Hamish’s latest hair looks: An online gallery
4. Help customers find the new salon: A map

Explanation:

1. By sending a questionnaire or survey via email, Hamish can gather customer feedback. Customers can answer these questionnaires directly in attached questions. They can also give feedback over email. Email survery is an economical way to collect feedback and can be sent to a many customers at the same time.

2. Hamish can tell customers about opening hours by a Social Media Page is a mean to assist social media accounts through QR Codes. He can update with his salon information via this web page. When customers scan can see salon's logo, information etc on this page in order to follow.

3. Hamish can display his latest hair looks through an online gallery by sharing his photos to many people. These images are stored, organized  displayed and shared on the website (online gallery). This is a better option than using expensive albums and hard copies.

4. Hamish can help customers to find a new salon by providing a map on his website. This makes easier for customers to locate the new salon as map provides with the navigation information. Customers can get a route  from their current location to the salon.