If you could insert a picture that has the full question, you could get a more reliable answer.
<span>The tone of the letter is too informal and lacks details needed for a good resolution.
</span>
Answer:
Word Count
Explanation:
The answer is Word Count, this is correct because the options "Word Number" and "Word Length" do not make much sense when trying to calculate the total number of words in a piece of writing. And, not all pieces of writing are stories, so you can cross of "Story Length" as an option too. Leaving you with "Word Count", which can be the accumulative number of words in a piece of writing.
Hope this helps!
The answer is Eastern Time Zone