1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
nasty-shy [4]
3 years ago
5

Select the correct texts in the passage.

Business
1 answer:
saw5 [17]3 years ago
3 0

Answer:

All of the given actions will certainly and definitely lead towards customer satisfaction except "letting a call last as long as possible to avoid other calls".

Explanation:

As Roberta is a customer service representative at a car rental company, she needs to understand, be empathetic, cooperative, considerate, polite and friendly with her customers in all cases all the time.

All of the actions;

Answering customer call promptly (Ultimately resulting in happy and satisfied customers, because customers will have to bear less time to waiting in queues because she can answer and handle as many as call as she can in a less time, consequently, more calls resulting in more number of satisfied customers)

Addressing customers with their names (Here, customer feel that company remembers them and take care of them, it gives a feeling that company knows them personally, therefore, they will more easy and thus satisfied at the end.

Resolving customer complaints in record time (She was awarded with customer service award because she resolved customer complaints in a record time. She got the award because she took very less time in handling and solving customer complaints, therefore more satisfied customers)

Going on a vacation (it will surely lead towards customer satisfaction (It will certainly and definitely leads towards having work-life balance; she will have a break and time to relax. When she will come back from the vacations, she will altogether be with a more focused and fresh mind, consequently, handling customers more efficiently and effectively)  

Except

Letting a call last as long as possible to avoid other calls (because customers have to bear more wait for their turn, staying more time in waiting, will undoubtedly, make them frustrated) might make them unsatisfied.

You might be interested in
A teacher instituted a new reading program at school. after 10 weeks in the​ program, it was found that the mean reading speed o
Bess [88]

Answer:

0.0139

Explanation:

Given that:

The number of sample (n) = 21

The sample distribution has mean (μ) and a standard deviation of σ/√n

The z score is given as (x - mean)/ standard deviation

x = 94.8 wpm, let us assume that σ = 10 and μ = 90

Therefore: z = (x - μ) / (σ/√n) = (94.8 - 90) / (10/√21) = 2.2

To calculate the probability using Z table:

P(X>94.8) = P(Z>94.8) = 1 - P(Z<94.8) = 1 - 0.9861 = 0.0139

The probability is low that is less than 0.05, the program is more effective than the old one.

5 0
2 years ago
Read 2 more answers
In the late 1800s, Cecil Rhodes took the money he made from renting water pumps to miners and used it to buy up the claims of sm
Nimfa-mama [501]

Answer: Entrepreneurial ability

Explanation:

A. Capital in the business can be defined as the money invested for the operations of business to earn profits. Capital can be in form of any kind of money like shares and debt but a human can never be a capital.

B. Land can be defined as the capital investment of the business for the place where which the operations of the business will be maintained.

C. Entrepreneurial ability is the brain behind the business entity . In a business an entrepreneur is the person who collects capital, purchase land and maintains the operations.

D. Labor is the human capital invested in the business, that is, hiring of individuals for different types of operations.

Hence we can conclude that Cecil Rhodes played entrepreneurial ability.

7 0
3 years ago
The World Trade Organization (WTO) has an important role in international trade. From the list below, select all statements abou
AleksandrR [38]

Answer:

Letter A

Explanation:

The main objective of the WTO is to promote the liberalization of world trade, reducing or extinguishing trade and customs barriers to facilitate economic exchanges at the international level. The agreements involve trade in goods, services, and intellectual property.

It is also important to know that currently, the World Trade Organization has 156 member countries.

5 0
3 years ago
After the first night of her three-night stay, ms. welk complained about the noise from the lounge on the floor below her room.
kumpel [21]

This transaction is called account allowance. Account allowance includes two kinds of transactions – to reduce in the folio balance compensation for poor service and the other one is to correct posting mistakes after the close of business. This kind of transaction is recognized by the usage of an allowance voucher, allowance vouchers are typically necessitate management endorsement.

3 0
3 years ago
A businessman in New York is preparing an itinerary for a visit to seven major cities. The distance traveled, and hence the cost
enot [183]

Answer:

The answer is 5,040.

There are 5,040 different possible itineraries.

Explanation:

The number of different possible itineraries equals the number of the selection of 7 cities from a total of 7 cities where order is important.

We solve thus:

N = P^{7}_{7} = \frac{7!}{(7 - 7)!}

   = \frac{7!}{0!}

   = 7!

   = 7 X 6 X 5 X 4 X 3 X 2 X 1

   = 5,040

6 0
3 years ago
Other questions:
  • Messer Company purchased equipment for $24,000. The company is considering whether to determine annual depreciation using the st
    11·1 answer
  • In a simplified banking system where deposits are the only form of money and the reserve ratio is 0.2, the deposit multiplier wo
    15·1 answer
  • 13. Roy, the owner of Standard Business Company (SBC), sells SBC to Tim for a note payable to Roy for $100,000. Tim does not pay
    12·1 answer
  • Hypothetical Country has $120 in currency, $280 in reserves, and $900 in deposits. There are no excess reserves. Use this inform
    10·1 answer
  • You want to determine the upper control line for a p-chart for quality control purposes. You take several samples of a size of 1
    9·1 answer
  • Organizational portfolio plan, the final phase of the strategic planning process, involves?
    15·1 answer
  • A significant summer drought takes place in several states, including lowa, Nebraska, Illinois, Minnesota, Indiana, and others.
    11·2 answers
  • What’s the best business in the world
    13·1 answer
  • You are analyzing a project and have developed the following estimates. The depreciation is $11,000 a year and the tax rate is 3
    5·1 answer
  • The daily cost of producing pizza in New Haven is C(Q) = 4Q + (Q2/40); the marginal cost is MC = 4 + (Q/20). There are no avoida
    11·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!