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4 years ago

Select the correct texts in the passage.

Business

1 answer:

saw5 [17]4 years ago

3 0

Answer:

All of the given actions will certainly and definitely lead towards customer satisfaction except "letting a call last as long as possible to avoid other calls".

Explanation:

As Roberta is a customer service representative at a car rental company, she needs to understand, be empathetic, cooperative, considerate, polite and friendly with her customers in all cases all the time.

All of the actions;

Answering customer call promptly (Ultimately resulting in happy and satisfied customers, because customers will have to bear less time to waiting in queues because she can answer and handle as many as call as she can in a less time, consequently, more calls resulting in more number of satisfied customers)

Addressing customers with their names (Here, customer feel that company remembers them and take care of them, it gives a feeling that company knows them personally, therefore, they will more easy and thus satisfied at the end.

Resolving customer complaints in record time (She was awarded with customer service award because she resolved customer complaints in a record time. She got the award because she took very less time in handling and solving customer complaints, therefore more satisfied customers)

Going on a vacation (it will surely lead towards customer satisfaction (It will certainly and definitely leads towards having work-life balance; she will have a break and time to relax. When she will come back from the vacations, she will altogether be with a more focused and fresh mind, consequently, handling customers more efficiently and effectively)

Except

Letting a call last as long as possible to avoid other calls (because customers have to bear more wait for their turn, staying more time in waiting, will undoubtedly, make them frustrated) might make them unsatisfied.

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1. Which resource management task determines the type, quantity, receiving location, and users of resources? A. Track and Report

Rasek [7]

Answer:

C. Identify Requirements

Explanation:

Individuals who are assigned the responsibility of resource management should first of all identify resource requirements.

Identification of requirements relates to the quantum of resources required, the place where they are required and the recipient of those resources.

Resource needs and requirements change from time to time as per the situation. Resource requirements mean the quantity and the kind of resources that would be required for completion of a project.

Thus, Identify Requirements determines the type, quantity, receiving location and the users of those resources.

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4 years ago

Can the government require a company to recall a product if they believe it is harmful to consumers?

Ymorist [56]

Answer:

A.Yes. They have the power to remove it if they believe it’s harmful.

Explanation:

When the government have reasons to believe that a product is potentially harmful to consumers and or buyers, they have the right to require a company to recall a product, if they believe it is harmful to consumers, because it is then the governments responsibility to protect the public.

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3 years ago

A ________ policy is one in which sheriff's offices require that recruits first work in the jail before they can become eligible

Fed [463]

Answer: COMAR

Explanation: It refers to the code of Maryland regulations as set by he police department of Maryland. It states that the police officers must work in a jail before going on patrolling duties.

These standards requires the officers to have some experience as patrolling could be dangerous for someone without any exposure to the criminal dangers.

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4 years ago

For each good listed below, discuss whether the good is likely to entail either an external cost or an external benefit. In addi

asambeis [7]

Answer:

Vaccinations : external benefit - the invention of a vaccine benefits a lot of people. It helps to cure for diseases and reduces the death rate in the society.

The private market is likely to produce less than the socially optimal quantity. This is because the cost associated with producing vaccinations are high and the private market would be unwilling to produce it as the aim of the private market would be to maximise profit.

cigarettes : external cost

Smoking cigarettes produces smoke which is harmful to other people apart from the smoker. Those around the person smoking can inhale the smoke and this can adversely affect their health. This is known as second hand smoking.

The private market is likely to provide more than social optimal Quanitity. This is because there's little or no cost associated with smoking.

antibiotics :

External benefit - antibiotics creates external benefit. It helps to cure for diseases and reduces the death rate in the society. It also reduces the rate at which others can be infected.

The private market is likely to produce less than the socially optimal quantity. This is because the cost associated with producing antibiotics are high and the private market would be unwilling to produce it as the aim of the private market would be to maximise profit.

Explanation:

Postive externality is when the benefits of economic activities to third parties exceeds the costs.

Activities that generate positive externality are usually under produced in the economy. The government can encourage production of goods and services that generate positive externality by giving subsidies. This would reduce cost of production.

When the cost of economic activities to third parties is greater than the benefits. Activities that generate negative externality are over produced in the economy. The government can discourage activities that generates negative externality by taxation. Imposing tax increases cost and discourages such activities.

I hope my answer helps you

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4 years ago

Green Scene Co., a struggling start-up firm that needs a huge cash injection, has an environmentally friendly pesticide that is

shepuryov [24]

Answer:

It is considered as a problem child

Explanation:

Green Scene co. would be considered as a problem child, seen from the context of BCG matrix. Green Scene Co. being a struggling start-up company is in the need of large funds (Cash). The organic farmers use the pesticide of Green Scene Co., that is not harmful to environment. Not only the pesticide has great potential but is made from all the natural ingrdients.

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4 years ago