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nasty-shy [4]
3 years ago
5

Select the correct texts in the passage.

Business
1 answer:
saw5 [17]3 years ago
3 0

Answer:

All of the given actions will certainly and definitely lead towards customer satisfaction except "letting a call last as long as possible to avoid other calls".

Explanation:

As Roberta is a customer service representative at a car rental company, she needs to understand, be empathetic, cooperative, considerate, polite and friendly with her customers in all cases all the time.

All of the actions;

Answering customer call promptly (Ultimately resulting in happy and satisfied customers, because customers will have to bear less time to waiting in queues because she can answer and handle as many as call as she can in a less time, consequently, more calls resulting in more number of satisfied customers)

Addressing customers with their names (Here, customer feel that company remembers them and take care of them, it gives a feeling that company knows them personally, therefore, they will more easy and thus satisfied at the end.

Resolving customer complaints in record time (She was awarded with customer service award because she resolved customer complaints in a record time. She got the award because she took very less time in handling and solving customer complaints, therefore more satisfied customers)

Going on a vacation (it will surely lead towards customer satisfaction (It will certainly and definitely leads towards having work-life balance; she will have a break and time to relax. When she will come back from the vacations, she will altogether be with a more focused and fresh mind, consequently, handling customers more efficiently and effectively)  

Except

Letting a call last as long as possible to avoid other calls (because customers have to bear more wait for their turn, staying more time in waiting, will undoubtedly, make them frustrated) might make them unsatisfied.

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g Dybala Corporation produces and sells a single product. Data concerning that product appear below: Per Unit Percent of Sales S
Marianna [84]

Answer:

Effect on income=  $2,500 increase

Explanation:

Giving the following information:

Contribution margin= $44

The marketing manager believes that a $6,300 increase in the monthly advertising budget would result in a 200 unit increase in monthly sales.

To calculate the effect on income, we need to use the following formula:

Effect on income= increase in total contribution margin - increase in fixed costs

Effect on income= 200*44 - 6,300

Effect on income=  $2,500 increase

5 0
3 years ago
Which of the following is recorded in a country’s balance of payments accounts?
nalin [4]

Answer:

Considering there are no options to pick from, the following accounts are recorded in a country’s balance of payments accounts:

1. the current account

2. the capital account

3. the financial account.

Explanation:

Therefore;

1. The current account is part of the country’s balance of payments accounts to define the inflow and outflow of goods and services into a particular country.

2. The capital account is also a country’s balance of payments account that documents all the international capital transfers of a country.

3. The financial account is part of the country’s balance of payments accounts where the international monetary flows concerning the investment in the business, real estate, bonds, and stocks are fully recordsd.

3 0
3 years ago
What are OPR sanctions
Arada [10]
OPR stands for Office of Professional Responsibility. OPR is a governing body that announces disciplinary sanctions. The OPR sanctions involves attorney, certified public announcements, appraisers, etc. OPR sanctions are disciplinary sanctions that are imposed when any violation of applicable standards occur. 
4 0
3 years ago
On December 31, 2020, Berclair Inc. had 600 million shares of common stock and 7 million shares of 9%, $100 par value cumulative
Debora [2.8K]

Answer:

The diluted EPS is $1.65

Explanation:

Solution

The Numerator (Basic EPS):

The Net income = $1,050 million

The Preferred dividends= 3mn * 9% * $ 100 = $ 27 million

because the preferred stock is cumulative, the dividend is deducted whether or not paid)

The Denominator (Basic EPS): Weighted average Number of shares

Now,

common stock outstanding (1/1 – 12/31)  600 million x (12/12) *1.05  = 630 million

The Treasury shares purchased (3/1 – 12/31)  (24) million x (10/12) *1.05  =(21) million

The  shares  treasury sold  (10/1 – 12/31)  (4) million x (3/12)  =1

The average  weighted number of shares  =610 million

so,

Basic EPS = ($1,050-27) ÷ 610 = $1.68

Stock Options

The stock choice are dilutive because exercise price is lesser than market price of $ 70 per share.

By applying the treasury stock method.

Exercise is supposed to take place at the later of the date of issue (9/13/21) or the beginning of the year (1/1/21). Assume exercise 1/1/21

The Treasury Stock Method suggests that the proceeds received upon exercise of $1,680 (30 million x $56) are used to purchase back stock at the market price average, for example  $1,680 ÷ $70 = 24 million

The net goes higher in the number of shares = 6 million  (30 million issued upon exercise – 24 million repurchased)

Convertible Bonds

By applying method if bonds are transformed into common stock.  however,a step by step approach to calculate nature of dilution. is determined

Now,

The shares issued on conversion = 6 million

The Interest paid, net of tax = $3 [(8% x $50) x 75%]

The Interest per shares issued = 3/6 = $ 0.5 per share

The EPS without assumed conversion = ($1,050 - $27+3) ÷ (610 + 6+6) = $1.65

The convertible bonds are dilutive because $1.65 is less than $1.68

Therefore, diluted EPS = ($1,050 - $27+3) ÷ (610 + 6+6) = $1.65

4 0
3 years ago
The legal definition of "small business" varies by country and by industry. In the United States, the Small Business Administrat
tamaranim1 [39]

Answer:

Leasing as a capital financing is an alternative for small business for three important reasons: better technology, better capital management and tax incentives.

Explanation:

1. Better technology for the business.

Instead of buying the equipment, a lease is a better option because allows the organization to use cutting edge technology for the operation of a business.

2. Better capital management.

Buying machinery is a capital-intensive activity. Leasing let use the same machinery by less amounts of money and invest capital in other useful activities for the organization.

3. Tax benefits

Leasing is  tax deductible. Reducing the fiscal pressure over the small business.

6 0
3 years ago
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