All categories

4 years ago

Select the correct texts in the passage.

Business

1 answer:

saw5 [17]4 years ago

3 0

Answer:

All of the given actions will certainly and definitely lead towards customer satisfaction except "letting a call last as long as possible to avoid other calls".

Explanation:

As Roberta is a customer service representative at a car rental company, she needs to understand, be empathetic, cooperative, considerate, polite and friendly with her customers in all cases all the time.

All of the actions;

Answering customer call promptly (Ultimately resulting in happy and satisfied customers, because customers will have to bear less time to waiting in queues because she can answer and handle as many as call as she can in a less time, consequently, more calls resulting in more number of satisfied customers)

Addressing customers with their names (Here, customer feel that company remembers them and take care of them, it gives a feeling that company knows them personally, therefore, they will more easy and thus satisfied at the end.

Resolving customer complaints in record time (She was awarded with customer service award because she resolved customer complaints in a record time. She got the award because she took very less time in handling and solving customer complaints, therefore more satisfied customers)

Going on a vacation (it will surely lead towards customer satisfaction (It will certainly and definitely leads towards having work-life balance; she will have a break and time to relax. When she will come back from the vacations, she will altogether be with a more focused and fresh mind, consequently, handling customers more efficiently and effectively)

Except

Letting a call last as long as possible to avoid other calls (because customers have to bear more wait for their turn, staying more time in waiting, will undoubtedly, make them frustrated) might make them unsatisfied.

You might be interested in

The Finishing Department had 11,500 incomplete units in its beginning Work-in-Process Inventory which were 100% complete as to m

Veseljchak [2.6K]

Answer:

The equivalent units of production for materials during the period is 32,250 units.

Explanation:

Using first-in, first-out

Units Started and completed are the units received from the previous department - ending

34,500- 4,500=30,000

Units in production for materials

Beginning WIP 0 ( the whole materials were added at the previous period)

Started and completed 30,000

Ending WIP 2,250 (4,500 x 0,50) (50% complete as to materials)

Total materials 32,250

5 0

3 years ago

Congratulations! You just won your state lottery and will be receiving a check for $1 million. You have always wanted to own you

Harrizon [31]

The break-even for your food truck business is $37,500.

Breakeven quantity are the number of units produced and sold at which net income is zero

Breakeven quantity = fixed cost / price – variable cost per unit

Fixed cost is the cost that does not change with the unit of output. It remains constant regardless of the units of output produced.

Fixed cost of the business = $100,000 + $50,000 = $150,000

Variable cost is cost that varies with the units of output produced. Example are wages and cost of raw materials.

Variable cost of the business = $6.

Break-even = $150,000 / ($10 - $6) = 37,500

A similar question was answered here: brainly.com/question/3254072

5 0

3 years ago

The demand for this type of good rises when income falls and falls when

Amiraneli [1.4K]

Answer:

o inferior

Explanation:

The inferior goods shown the inverse relationship between the demand and the income. If the demand of the goods is increased so the income would fall and if the demand of the goods fall so the income would rises

So this represent that the good is an inferior good

Hence, the second option is correct

4 0

3 years ago

A government began 2013 with a budget deficit and a trade deficit. During the year, the government changed its policy and is now

ddd [48]

Answer:

the exchange rate and the trade deficit to decrease.

Explanation:

A deficit can be defined as an amount by which money, falls short of its expected or required value.

Generally, deficit in financial accounting is usually as a result of expense exceeding revenue or revenue falling below expenses at a specific period of time.

For instance, when liabilities exceeds assets or import exceeds export there would be a deficit in the financial account.

Generally, a deficit on the current account ultimately implies that the value of goods and services exported is lower than the value of goods and services being imported in a particular country.

In 2013, government began with a budget deficit and a trade deficit. During the year, the government changed its policy and is now running a budget surplus.

Hence, this change in policy will cause the exchange rate and the trade deficit to decrease if all other factors hold constant

7 0

3 years ago

LRQ Inc. issued bonds on April 18, 2006. The bonds had a coupon rate of 5.5%, with interest paid semiannually. The face value of

ankoles [38]

Answer:

$857

Explanation:

Price of the bond is the present value of all cash flows of the bond. These cash flows include the coupon payment and the maturity payment of the bond. Both of these cash flows discounted and added to calculate the value of the bond.

According to given data

Face value of the bond is $1,000

Coupon payment = C = $1,000 x 5.5% = $55 annually = $27.5 semiannually

Number of periods = n = (April 18, 2036 - April 18, 2020) years x 2 = 16 x 2 period = 32 periods

Market Rate = 7% annually = 3.5% semiannually

Price of the bond is calculated by following formula:

Price of the Bond = C x [ ( 1 - ( 1 + r )^-n ) / r ] + [ F / ( 1 + r )^n ]

Price of the Bond = 27.5 x [ ( 1 - ( 1 + 3.5% )^-32 ) / 3.5% ] + [ $1,000 / ( 1 + 3.5% )^32 ]

Price of the Bond = $524.29 + $332.59 = $856.98 = $857

8 0

3 years ago