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Anni [7]
3 years ago
7

Sam was called in to meet with his boss, Tricia. He was afraid he was going to be fired for the mistake he had made dealing with

an important customer of the store. Instead, Tricia explained that he had handled the situation well, listening to the customer and finding a fair solution. Tricia commented, "Even more importantly, working the way you did to correct the error could result in __________."
A) a smaller empowerment gap
B) increased customer purchases and positive word of mouth
C) a full refund for the customer
D) a larger service gap
E) less instrumental support
Business
1 answer:
ASHA 777 [7]3 years ago
7 0

Answer:

Tricia commented Sam that he did well and even more importantly worked in the way he did to correct the error could have resulted in :

B) increased customer purchases and positive word of mouth

Explanation:

In the given question the scenario given is as:

Sam has been called to meet his boss Tricia. He was afraid as he had committed a mistake and was thinking that he would be fired for his mistake done.

Actually the mistake which was committed by him was that he did not dealt nicely with a customer what he was supposed to do. This deal was a very important deal for his company.

But when he met his boss she was happy with him and explained him that he did a nice job as he handled that situation nicely by listening attentively to the customer and finding him a suitable and fair solution what he needed.

So,she commented that  he did well and even more importantly worked in the way he did to correct the error could have resulted in :

B) increased customer purchases and positive word of mouth

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Surreal Corp. has borrowed to invest in a project. The loan calls for a payment of $17,500 every month for three years. The lend
Marianna [84]

Answer:

The rate at which to discount the payments to find sum borrowed is 12.68%

Explanation:

The discount rate to be used in computing the sum borrowed can e derived from the effective annual rate formula below:

Effective annual rate = (1 + Quoted interest rate/m)^m - 1

quoted interest rate is 8.40

m is the number of months in a year when compounding is done which is 12

effective annual rate=(1+8.40%/12)^12-1

effective annual rate=(1+0.01)^12-1

effective annual rate=(1.01)^12-1

effective annual rate=1.12682503 -1

effective annual rate=0.12682503=12.68%

7 0
3 years ago
In social media, negative comments and complaints can illuminate unknown brand flaws.
marysya [2.9K]

Yes it is true that in social media, negative comments and complaints can illuminate unknown brand flaws.​  <span>Social media it is any tool or service that uses the Internet to facilitate conversations, offer more one-to-one ways to meet consumers. the process of knowing and assessing what is being said about a company, individual, product, or brand; Negative comments and complaints are of particular importance, both because they can illuminate unknown brand flaws is Social media monitoring. </span>

7 0
3 years ago
Read 2 more answers
On May 1, Year 1, Benz’s Sandwich Shop loaned $18,000 to Mark Henry for one year at 9 percent interest. Required a. What is Benz
ehidna [41]

Answer:

a) $1080

b)$19080

c) Loan given | -$18000

d)$540

e)$19620

f)loan | 18000

Interest received | $1620

g)  $1620

Explanation:

a) Year 1 : a) Interest income = $18000*9%*8/12 = $1080

b) The total receivable at december 31,Year = 18000+1080 = $19080

c)  Year 1  :Statement of cash flow

Loan given | -$18000

d) Interest income Year 2 = $18000*9%*4/12 = $540

e) Total cash collect in 2017 = $18000+$1080 + $540 = $19620

f) Cash flow from investing activities :

           loan | 18000

           Interest received | $1620

g)Total interest earned = 18000*9% = $1620

7 0
2 years ago
What is Jared's accounting profit? Suppose Jared could have used his talents to run a similar kind of business instead. If he va
Deffense [45]

Answer:

Explanation:

I think your question is missed of key information, allow me to add in and hope it will fit the original one.  

<em>After working as a head chef for years, Jared gave up his $60,000 salary to open his own restaurant last year. He withdrew $50,000 of his own savings that had been earning 4% interest and borrowed another $100,000 from the bank at a rate of 5%. As the restaurant space he was leasing had no separate office, Jared converted his basement apartment into office space. He had previously rented the apartment to a student for $300/month. The following table summarizes his operations for the past year. </em>

<em>Total sales revenue    $590,000       </em>

<em>  Employee wages $120,000   </em>

<em>  Materials                 $350,000   </em>

<em>  Interest on loan $5,000   </em>

<em>  Utilities                 $10,000   </em>

<em>  Rent                 $25,000   </em>

<em>Total explicit costs              $510,000 </em>

<em>a, What is Jared's accounting profit? </em>

<em>b, Suppose Jared could have used his talents to run a similar kind of business instead. If he values his entrepreneurial skill at $10,000 annually, find Jared's total implicit costs. </em>

<em>c, What was Jared's economic profit last year?</em>

My answer:

a. , What is Jared's accounting profit?

As we know that accounting profit is the difference between total sales revenue and Total explicit cost, from the table we can find that:

$590,000  - $510,000  = $80,000 is the accounting profit

b. Jared's total implicit costs.

Implicit costs include his foregone wages ($60,000), the value of his entrepreneurial skill ($10,000), foregone rent on the apartment ($3,600 = 12 x $300) plus the foregone interest on his savings ($2,000 = .04 x $50,000). These total $75,600.

c. What was Jared's economic profit last year?

Explicit plus implicit, was $585,600 = $510,000 + $75,600. His economic profit is the difference between revenue and economic cost, or $4,400 (= $590,000 – $585,600).

8 0
3 years ago
Which person would most benefit from homeowners insurance?
atroni [7]

The person would most benefit from homeowners insurance is D) Fran lives in an assisted living facility.

<h3>What is insurance?</h3>

Insurance can be described as the way of  managing your risk when someone subscribe to  insurance,  then the  protection against unexpected financial losses is been gotten.

Hence, The person would most benefit from homeowners insurance is D) Fran lives in an assisted living facility.

Therefore , option D is correct.

Learn more about insurance at:

brainly.com/question/25855858

#SPJ1

4 0
2 years ago
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