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Anni [7]
3 years ago
7

Sam was called in to meet with his boss, Tricia. He was afraid he was going to be fired for the mistake he had made dealing with

an important customer of the store. Instead, Tricia explained that he had handled the situation well, listening to the customer and finding a fair solution. Tricia commented, "Even more importantly, working the way you did to correct the error could result in __________."
A) a smaller empowerment gap
B) increased customer purchases and positive word of mouth
C) a full refund for the customer
D) a larger service gap
E) less instrumental support
Business
1 answer:
ASHA 777 [7]3 years ago
7 0

Answer:

Tricia commented Sam that he did well and even more importantly worked in the way he did to correct the error could have resulted in :

B) increased customer purchases and positive word of mouth

Explanation:

In the given question the scenario given is as:

Sam has been called to meet his boss Tricia. He was afraid as he had committed a mistake and was thinking that he would be fired for his mistake done.

Actually the mistake which was committed by him was that he did not dealt nicely with a customer what he was supposed to do. This deal was a very important deal for his company.

But when he met his boss she was happy with him and explained him that he did a nice job as he handled that situation nicely by listening attentively to the customer and finding him a suitable and fair solution what he needed.

So,she commented that  he did well and even more importantly worked in the way he did to correct the error could have resulted in :

B) increased customer purchases and positive word of mouth

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In an Oligopoly industry a change in price by one firm will _____ impact the other firms in the industry.
FrozenT [24]

Answer:

The answer is significantly.

Explanation:

Oligopoly is a market situation in which there are few sellers, selling similar goods and services and many buyers. The barriers to entry in this market in high. Example of a oligopoly market is OPEC.

The competition amongst the few sellers is high because they are selling the same thing and a change in price by one firm will significantly affect other firms in the industry. For example, if a firm reduces the price of its goods, this creates a price war and other firms to start reducing their price to match the lower price. And if another firm increases its price, consumers will switch to competitors

3 0
4 years ago
For federal tax purposes, which of the following is true regarding lump-sum life insurance benefits?
Lorico [155]

Based on the information given, it should be noted that all proceeds are income tax free in the year that they're received.

<h3>What is tax?</h3>

A tax simply means a compulsory levy that's paid by the people or companies to the government. It's important to achieve economic development.

For federal tax purposes regarding lump-sum life insurance benefits, it should be noted that all proceeds are income tax free in the year that they're received.

Learn more about tax on:

brainly.com/question/9437038

7 0
3 years ago
The catalog you receive from a large apparel store, displaying their new summer collection, is an example of ________ marketing.
sergey [27]

Answer: (B) Direct marketing

Explanation:

The direct marketing is basically refers to the advertising strategy and the campaign where the selected people or the groups of the customers are visiting for the communication and the discussion regarding the products and the services that are provided by the marketer.

  • The main role of the direct marketing is that promote the various types of brands and the products by directly contacting with the consumers and increasing the productivity of the sales.
  • It is basically known as the direct marketing as it eliminated the middle media like the advertising and promotions.

Therefore, Option (B) is correct.

5 0
3 years ago
What is the answers please I’m struggling
Dovator [93]

Answer:

a. $288,000

b. $190,000

Explanation:

The Accounting equation: Assets = Liabilities + Equity

a. Assets = Liabilities + Equity

382,000 = 94,000 + Equity

Equity = 382,000 - 94,000

= $288,000

b. Equity as of December 20Y9.

Account for the changes in assets and equity:

Assets = Liabilities + Equity

(382,000 - 63,000) = (94,000 + 35,000) + Equity

319,000 = 129,000 + Equity

Equity = 319,000 - 129,000

= $190,000

6 0
3 years ago
PeopleMag sells a plot of land for $100,000 to Seven Star Company, its 100 percent owned subsidiary, on January 1, 20X7. The cos
Kaylis [27]

Answer:

PeopleMag cannot report a gain on the sale of land for 2007 or 2008 in the consolidated financial statements

Explanation:

PeopleMag cannot report a gain on the sale of land for 2007 or 2008 in the consolidated financial statements. The land must be reported on the consolidated balance sheet at its original cost of $75,000. The intercompany gain is unrealized and is eliminated. In 2009, the entire gain of $45,000 ($120,000 - $75,000) is realized and recognized when the land is sold to an outside party.

6 0
3 years ago
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