Question

Loree manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Loree also oversees the daily tasks of the cashiers and front desk employees. Loree is a __________

Answer 1

Answer: First line manager

Explanation: These are the managers who have direct authority over the workers working in the organisation. The task performed by such managers are usually supervisory or foremanship etc.

In the given case, Loree works at the service desk and also supervises and monitors the daily tasks performed by workers such as cashier and other front desk employees. Thus, we conclude that Loree is a first line manager.