In the age of identity theft, customers feel that marketers are violating their privacy when they: <span>resell information from marketing surveys without permission
information from surveys often carry sensitive topics such as age, address, total salary, or even social security number.
Selling this to another party without consent is considered an unethical practice.</span>
There was the humanist movement (the Renaissance)
the discovery of the new world ( Columbus)
and the french revolution
(sorry, i only know those 3)
Answer:
b. Try not to argue with her or be defensive.
c. When talking with her, use clarifying statements to show her you understand the problem.
d. Don't dismiss what she says the problem might be.
Explanation:
In facing or relating with a difficult client as a customer relation officer, one of the basic things to do is to avoid arguing with her or to be defensive. You simply avoid anything that will lead to argument, politely and calmly make your point and pass it across.
The next thing needed to be done is to ensure you clarify her properly, leave no room for doubt from her concerning your knowledge on the product.
Finally, dont overlook her complaint on what the problem is, show empathy, listen through and offer your best solution.
Answer:
The correct answer would be, Brandon's example illustrates Narcissism.
Explanation:
Narcissism basically defines a person who is Self Centered, in a greater need of admiration, self loved, self admiration, self absorption, self obsession and pride. A narcissist thinks himself to be the best among all, he thinks himself like a person, to whom everyone is dying to talk and to have friendship with. He is generally an arrogant person who has a pride in himself of being so attractive and good looking that people will fall for him at once. Narcissists have lack of empathy and are very demanding. So just like in this case, Brandon thinks that he is the great guy and is smart and good looking that every girl will fall for him and would consider herself lucky being her girlfriend. His such type of behavior is the example of Narcissist behavior.
Answer:
B) Bosch has a positive customer brand equity
Explanation:
From the perspective of microeconomic theory, companies that produce similar products seek to differentiate themselves through product differentiation that creates a link between the brand and the customer. These differentiations are diverse and can be punctual, for example, a washing machine that uses less energy compared to the average of other machines on the market, or solid, when the company can make the brand a synonym of quality for the consumer, as is the case with Bosch. Since Adam does not know the imported product, he chooses Bosh precisely because this company has a positive brand equity with him.
