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oksian1 [2.3K]
3 years ago
14

Ben is responsible for managing the customer satisfaction of Hampton Inn motel guests. Ben is currently analyzing the customer r

elationship management (CRM) program at Hampton Inn and is contemplating where he should begin making changes. Which of the following would be the beginning of a CRM program, and therefore the area Ben should consider first?
Business
1 answer:
Vilka [71]3 years ago
8 0

Answer:

<u>d.</u>

Explanation:

A customer relationship management program helps a manager disperse information to customers as well builds the relationship between customers and the company or organisation.

And one major way to build these relationship is through these platforms; that is why <em>the best option Ben has</em> is <u>providing information to customers through the use of social networks, or in person.</u>

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A _____ is the return on an asset that results when its market price rises above the price an investor paid for it.
erastovalidia [21]

A capital gain is the return on an asset that results when its market price rises above the price an investor paid for it.  A capital gain is the profit that someone receives from the sale of a property or an investment. If you invest in an item and then sell it for more than what you paid for it originally, then you have a capital gain because you profited off the item.

8 0
3 years ago
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Your employer must offer (at no cost to you) a vaccine against ___________ if your job _____________.'
Scilla [17]

Answer:

hepatitis B; puts you at risk for exposure to bloodborne pathogens

Explanation:

Work practice controls involves all the steps taken in order to decrease the likelihood of getting exposed to any disease or viruses in the workplace. These steps include heath hygiene in vaccinations that are intended to protect the human resources. Hygiene management helps the employers to maintain their health during their workhours.  

In jobs where the employees are exposed to the bloodborne pathogens, it is the responsibility of the employer to vaccinate the employee against hepatitis B.

8 0
3 years ago
Branch Corporation issued $12 million of commercial paper on March 1 on a nine-month note. Interest was discounted at issuance a
siniylev [52]

Answer:

1                   Cash                                                     11,190,000

                      Discount on Note Payable                810,000

                       Note Payable                                          12,000,000

2-                 Interest Expense                                   810,000

                          Discount on Note Payable                    810,000

3-                  Note Payable                                       12,000,000

                           Cash                                                     12,000,000

Explanation:

In order to pass the Journal entry for issuance of Note Payable. First we need to calculate the Discount on issue of Bond Payable. The discount on note payable is calculated using the 12,000,000 x 9% x 9/12 = 810,000. In case of note payable is discount is interest expense for issuer hence on due corporation will pay full value of note to purchaser of note.

8 0
3 years ago
Edmund stench consumes two commodities, namely garbage and punk rock video cassettes. he doesn't actually eat the former but kee
katrin2010 [14]
<span>There is no clearly defined question and grammatical errors are in the text above. That said, the text begs the question why does Edmund consume cassettes? The answer is that the cassettes attract billy goats and the goats eat the garbage. Edmund can earn a living as long as each $6 cassette attracts enough of the goats to consume 3 garbage sacks. To be profitable, one cassette must attract enough goats to consume 4 sacks of garbage.</span>
5 0
3 years ago
On March 1, Squire Company purchased a new stamping machine with a list price of $24,000. The company paid cash for the machine;
Nikitich [7]

Answer:

C. $25,960

Explanation:

Cost of asset includes all the cost involved to acquire and install the asset. In simple term all the costs that are necessary to make the asset usable are capitalised and added to the cost of the asset.

In this question stamping machine has following cost which need to be capitalised.

Discounted Price = $24,000 x ( 100% - 3% ) = $24,000 x 97% = $23,280

Transportation cost = $550

Sales Tax = $1,680

Installation cost = $450

Total cost to be capitalized = $23,280 + $550 + $1,680 + $450 = $25,960

Routine Maintenance cost is the routine / period cost which incur every month, It is not necessary to make the asset usable and it is incurred after the asset is used.

5 0
3 years ago
Read 2 more answers
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