Question

At Panther Lighting Fixtures,employees were asked how the quality of the company's customer service could best be measured,and management then implemented a survey system based on the feedback.The company has overcome which of the following barriers to success of control systems?
A) overemphasis on one instead of multiple approaches
B) overemphasis on paperwork
C) overemphasis on means instead of ends
D) too little employee participation
E) too much control

Answer 1

Answer:

D) too little employee participation

Explanation:

Since in the question, it is mentioned that the for best customer service what actions to be taken by the employees so that the quality could become better

There  is a survey done i.e. depend upon the feedback

Now to overcome this, the option D is appropriate as it contains that there is too less employee participation that became the barriers for success the control system and if the employee participated is there so automatically the company could give the better customer service as compared to before