Question

What should you include in the opening of a direct claim letter? A clear statement of the desired action An explanation of the problem A justification of your request Select the most appropriate opening for a direct claim letter when the remedy is obvious. Please send me a full refund for the Stratus Balance Ball I recently purchased on your website. Yesterday, the Balance Ball box arrived empty. I recently purchased a Stratus Balance Ball. The box arrived empty yesterday. When I opened the box, I expected to find the ball, but there was only a hand pump in the box. Because I did not receive the actual Balance Ball, I would like a full refund.

Answer 1

Answer:

A clear statement of the desired action

Explanation:

A claim letter, often referred to as a letter of complaint, is a type of persuasive letter sent by a customer to a business or agency to report an issue with a product or service in order to seek the correction of the said issue. When the remedy is obvious, a claim letter usually opens with a statement of the desired action (e.g. refund, replacement). When the situation is not as clear, a paragraph explaining the problem first should be included.

In the given case, the remedy is obvious, so the opening for a claim letter would be: Please send me a full refund for the Stratus Balance Ball I recently purchased on your website.