Answer:
When responding to online comment, first of all you have to carry positivity by responding in an upbeat but professional tone. And also correct the mistake stated in a polite manner don't do it in an abusive or insultive manner.show a form of transparency by stating the position you are currently occupying in the firm and also
have the highest level of honesty by firstly admitting your mistakes and then you go on to tell the customer by being open on how the issues will be resolved ,
Explanation: do apologize for the inconveniences caused by the said action.
Customer they say are always right. They may comment to you in an offensive and insultive manner but you always stay calm and not make them chew their words. What ever point they are raising may be for the business or company's best so reply effectively.
Answer:
B. The concept of utility.
Explanation:
Utility in economics refers to the amount of satisfaction that a consumer derives from consuming units of a commodity at a particular point in time.
The concept of utility is based on the assumption that the consumer is rational in the sense that he or she aims at maximising utility with limited income.
Also , marginal utility diminishes as a consumer consumes additional units of a commodity.
The correct choice is B