Answer:
D) identify the type of conflict
Interpersonal skills are close to emotional intelligence. You need to understand other people, their motivations, and their state. You need to know timing, because if you ask people something on the wrong time, the answer will always be no. You have to self control and understand that what matters to you, it does not have to matter for another person. Everyone is different and you have to respect that if you want to be respected.
B) the reason for writing
i dont know it lol but you should get some help from your teacher if you want to pass this class