Answer:
our ability of complex reasoning, our use of complex language, our ability to solve difficult problems, and introspection (this means describing your own thoughts and feelings). Upright Posture
Explanation:
Hello! According to this scenario Leslie needs to act according to policy. In the most polite way that she can she should show the customer the information and state the consequences. If this fails to work she should bring in her manager/supervisor to the situation.
Hope this helps! If you have any other questions or would like further explanation just let me know! :)
