A buffer colony - like Georgia, for example - was founded because colonists wanted a "buffer zone" (any area that serves the purpose of keeping two or more other areas distant from one another.) between the British colonies and other settlements. Georgia, specifically, was founded to protect South Carolina against attack by the Spanish, the french and the Indians.
Answer: Line agency actually works while the support agency offers advice. Must refer the matter to a higher authority. Staff agencies serve in a support capacity.
Running water and internal drainage systems were used to make them more safe and more sanitary to live in. The workers wages were also increased and workers could find jobs in the city.
This depends greatly on which side of the debate you're on, but in general labor should take the step of improving union relations with employers and the government.