Answer:
Answer explained thus
Explanation:
I have opted to do business in e-commerce industry . We have set up three department namely ,
1) IT DEPARTMENT :
Major duties of people: Track and develop best content and its design so as to attract the customers. Management of every information which organization must have different its success . To create sophisticated software for internal system requirements. Formulating strategies to use IT technology to get a competitive edge over the others.
2) CUSTOMER SUPPORT DEPARTMENT :
Duties: To serve as a bridge between company and products so as to solve every query of the customers. Making plan to attract more customers for the company. It also works to get customer retention and loyalty. It believes to build a long term relationship with customers and other stakeholders of the organization. So, achieving best service provider level.
3) SALES AND BUSINESS DEVELOPMENT DEPARTMENT :
Duties: selling the products on online platform.
Promoting the products and services with online platform and related techniques. Making campaign on internet and social media. Preparing sales plan. Day to day sales performance report creation .
4) HUMAN RESOURCE DEPARTMENT :
DUTIES: Recruiting people to the organization.
Providing training to every individuals as per their needs.
Preparing policies for employees welfare and wellbeing.
Measuring performance of the employees.
Management of industrial relations.
Labor regulations management .
Computer requirements of each department:
1) IT department will use personal computers (PC) and laptops to design software and controlling the network of the organization. It’s employees will also be given a laptop so as to they can work even from home. Even people will use computers to make sound programming for unique characteristics of digital computer technology .
2) CUSTOMER SUPPORT department will use computer to make a sound database which includes software like ERP and SAP. Here , data of customers queries will be maintained in personal computers
3) SALES AND marketing people will use limited computer technology so as to more focus on field customers. Even social media will be managed by the laptops by the customers.
4) HUMAN RESOURCES management competes with other companies for developing talented pool for it our department will use one or two computers so as to maintain database for recruitment and selection of candidates.
Security policies for each department:
1) IT DEPARTMENT WILL FORMULATE some critical policies regarding mail and login with password to company’s website. It will have to make best secured system software and program for the organization. For every security concern of the whole organization , this department will be responsible .
2) The data base of company must be properly secured so as to none can steal any crucial information regarding customers.
3) This department will have to manage each information related to channel partners as well as management of sales related information .
4) The HRD will secure the internal policies of company only to top management so as to maintain the secrecy . The authorized personnel will only allow to use computers where critical information will be stored .
