Question

Gerald's Tire Service provides each employee with a clean, sharp-looking uniform. It also instruct employees to put all tools back where they belong and keep the work area clean and uncluttered. Gerald's Tire Service emphasizes ________ in the five service quality dimensions.

Answer 1

Answer:

"Tangibility"

Explanation:

According to my research based on the SERVQUAL which is defined as a "marketing instrument that was made to capture consumer expectations and perceptions of a service along the five dimensions that are believed to represent service quality." The five dimensions mentioned are: tangibility, reliability, responsiveness, assurance and empathy. Based on the information given to us in the question we can say that Gerald's Tire Service emphasizes "Tangibility". These are parts of the service that a customer can "feel" without actually purchasing anything.

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