Answer: We regret your claim that the gym bag you purchased was faulty, but we want you to know we're sorry if you suffered an inconvenience as a consequence, this is the best passage to pacify customers.
Explanation: It is the best passage to pacify customers because it appeals to the good nature of the customer and also how to show a well meaning apology.
Answer:
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False! if fact these rhetorical devices are used to further engage the reader and make the reading more interesting.
Me lo re imagino porque osea parece muy buen libro
