There is more drama involved in unmet expectations.
The reason why customers are more likely to tell their friends about negative experiences with companies than positive ones is that humans often remember the hateful things said than the nice things
Also, when customers are satisfied with one's service, they rarely tell others. whereas an unsatisfied customer would tell others about his or her bad experience due to unmet expectations.
Logically, customers would have bigger impressions in their mind when they have bad experiences reason companies work on strengthening and improving their customer experience team.
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Answer:
$64,000 and $358,000
Explanation:
The computation is shown below:
For land:
= Purchase price of land + Legal fees for contracts to purchase land + Demolition of old building on site - Sale of scrap from old building
= $60,000 + $2,000 + $5,000 - $3,000
= $64,000
For building:
= Construction cost of new building (fully completed) + Architects’ fees
= $350,000 + $8,000
=$358,000
True
Return to investment: margin+turnover
Margin-net operating income/ sales
Turnover-sales/average operating assets.
Answer:
The correct answer is letter "B": Disclosed but not recognized in the income statement.
Explanation:
Events that cause realized gains for the company must be reported in the financial statements. In case the gain represents a contingency (<em>uncertain activity for the firm</em>) and remains unrealized affecting the economic decisions of the organization, <em>then the contingency gain must be disclosed in the notes but not reported in the financial statements.</em>
If the nurse is assessing a client who had knee replacement surgery. The assessment finding gathered by the nurse is an example of subjective data is: <u>The client's pain is 7 on a scale of 1 to 10.</u>
<h3>What is knee replacement surgery?</h3>
Knee replacement surgery can be defined as the process carried out by surgeon to replace a damage knee.
A Subjective data on the other hand can be defined as the information a client or patient tell the nurse by the client, such as the client's as the following:
- Perceptions
- Feelings
- Symptoms
Therefore If the nurse is assessing a client who had knee replacement surgery. The assessment finding gathered by the nurse is an example of subjective data is: <u>The client's pain is 7 on a scale of 1 to 10.</u>
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