All categories

2 years ago

Customers are more likely to tell their friends about negative experiences with companies than positive ones because:

Business

1 answer:

polet [3.4K]2 years ago

8 0

There is more drama involved in unmet expectations.

The reason why customers are more likely to tell their friends about negative experiences with companies than positive ones is that humans often remember the hateful things said than the nice things

Also, when customers are satisfied with one's service, they rarely tell others. whereas an unsatisfied customer would tell others about his or her bad experience due to unmet expectations.

Logically, customers would have bigger impressions in their mind when they have bad experiences reason companies work on strengthening and improving their customer experience team.

Learn more at : brainly.com/question/11437477

You might be interested in

During March, the production department of a process operations system completed and transferred to finished goods 25,000 units

never [62]

Answer:

$2.10

Explanation:

The computation of the cost per equivalent unit for direct material is shown below:

= (Direct material cost + Beginning inventory cost) ÷ (equivalent units for the materials)

where,

Equivalent units would be

= Completed and transferred units + beginning work in progress units + additional units

= 25,000 + 110,000 + 30,000

= 165,000 units

And, all the other things would remain the same

= ($253,000 + $93,500) ÷ (165,000 units)

= $2.10

Since all the units are completed with 100% and we consider it same

7 0

3 years ago

Portfolio management matrices are applied to what level of strategy?.

bazaltina [42]

Answer:

Portfolio managers oversee a collection of projects, programs and other activities that are grouped together to meet strategic business objectives. The practice of portfolio management is integral to the implementation of your organization’s overall strategic plan.

Explanation:

3 0

2 years ago

It might be a good idea to expand or upgrade a firm's human capital base during a ______, because unemployment is high and there

butalik [34]

It might be a good idea to expand or upgrade a firm's human capital base during a downturn, because unemployment is high and therefore human capital is abundant and wages usually fall.

Social scientists refer to personal qualities seen to be helpful in the manufacturing process as "human capital." It includes the education, health, and knowledge of the workforce.

The information, skills, and health that people invest in and amass throughout the course of their life give them the opportunity to realize their potential as contributing members of society.

Learn more about human capital here

brainly.com/question/1250724

#SPJ4

3 0

2 years ago

3+4 whlskfjsdalfkjdlfkasdjflskjfdslkfjflkajfa

slega [8]

8jsjsnabjaiaoapqkwnhfiteotslhvhoeoteyoojdotaotps

6 0

2 years ago

The acquisition cost of a plant asset does not include multiple choice incidental costs, such as title fees, sales commissions,

Naddika [18.5K]

Answer:

The answer is ' repair costs resulting from damage to the plant asset while it was being unpacked'

Explanation:

The acquisition cost of a plant asset does not include repair costs resulting from damage to the plant asset while it was being unpacked. Why? - Because this doesn't lead to the improvement of the asset.

Acquisition costs comprise the commission paid, legal fees, cost of improving the assets and all necessary cost paid to get the assets running.

7 0

3 years ago