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2 years ago

Customers are more likely to tell their friends about negative experiences with companies than positive ones because:

Business

1 answer:

polet [3.4K]2 years ago

8 0

There is more drama involved in unmet expectations.

The reason why customers are more likely to tell their friends about negative experiences with companies than positive ones is that humans often remember the hateful things said than the nice things

Also, when customers are satisfied with one's service, they rarely tell others. whereas an unsatisfied customer would tell others about his or her bad experience due to unmet expectations.

Logically, customers would have bigger impressions in their mind when they have bad experiences reason companies work on strengthening and improving their customer experience team.

Learn more at : brainly.com/question/11437477

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Hart, an individual, bought an asset for $500,000 and has claimed $100,000 of depreciation deductions against the asset. Hart ha

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Answer and Explanation:

The computation is shown below:

a. The amount and the character of the gain or loss is

Sale value of the property $550,000

Less: (Purchase value - depreciation) $400,000

Total gain recognized $150,000

Ordinary income recapture is $100,000

remaining 1231 gain or loss $50,000

Section 1231 Gain = $50,000

, Rate of tax on $100,000 i.e. 32% = $32000

Rate of tax on $50000 i.e. 15% = $7500

So,

The Total tax liability is

= $32,000 + $7,500

= $39,500

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2 years ago

A feedback technique in which an employee is appraised by her boss, peers, subordinates, and possibly clients is called a ______

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Answer:

360 degree assessment.

Explanation:

360 degree assessment. - it is that type of assessment which include feedback from the higher official on the basis of their skills, innovation etc as a positioned of leader or manager etc.

The main purpose of this assessment is to assess the strong point and weak point of any leader on different level. it is essential for any organisation to evaluate the strong point of their employee on different level so that their strength can be use for the betterment of organisation.

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3 years ago

Which statement best describes a Schumer box?

posledela

Answer:

The correct answer is letter "D": A standardized way of presenting the key terms of your credit card agreement.

Explanation:

Named after Senator Charles Schumer (born in 1950), the Schumer box is part of the disclosure information financial institutions must provide to debtors so they can be aware of what is the interest and fees subject to the use of credit cards. It is a box mostly present in credit card statements but must be included in any credit card solicitation.

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3 years ago

If Medicaid is expanded to cover a greater percentage of the population: the public debt will immediately increase. implicit lia

ziro4ka [17]

Answer: implicit liabilities will increase.

Explanation:

Implicit liabilities are incurred by government as a result of them having to take care of their citizens. Medicaid is one such liability.

If the government were to expand the percentage of people in the country that are to be covered by medical aid, this would mean that more Medicaid will be paid by the government which means that the implicit liabilities will increase.

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2 years ago

The chief executive of a large telecommunications company wanted to restructure the organization so product leaders would have m

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This kind of resistance from the product leaders is an example of resistance due to breaking routines. Furthermore, there are more types of resistance to change in an organization's culture & structure.

EXPLANATION:

Here is the list of types of resistance to change in an organization’s culture and structure:

• Fear of Failure

Intimidating cultural and structural alterations on the employee can make them doubt their competences. This self-doubt decreases self-confidence and weakens personal development and growth. The workers may resist such alterations without bearing in mind the potential profits of the proposed alterations, as a consequence. The low output might be understood before the workers finally learn and adjust to life with the alterations.

• Loss of Status

Cultural and structural alterations that intimidate to change dominant positions or remove jobs commonly cause strong resistance. Restructuring and reorganization of corporate may include managerial jobs elimination. Middle managers will oppose restructuring and any other agenda that decreases their power and the status they already possess in the organization.

• Non-Reinforcing Reward System

People resist when they do not predict positive prizes for altering their work routines. Workers presume a positive development in their work to voluntarily accept the alteration. A worker is unlikely to help an alteration that is recognized as longer work hours and enlarged pressure to perform.

• Incongruent Group Dynamics

Groups grow and apply conformity to a series of norms that lead the members' behavior. However, conformity to prevailing group norms may deject workers from receiving organizational change. Group norms that disagree with the desired changes need alteration, while the cultural and structural norms that succeed to enhance the organization need promotion.

• Breaking Routines

Individuals are creatures of habit and see it difficult to abort behavioral customs that the organization think through no longer suitable. They prefer comfort zones by remaining routine role patterns. Hence, people oppose cultural and structural changes that push them out of their comfort zones and need devoting more energy and time acquiring new role patterns.

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KEYWORDS : Resistance to change, organization’s culture and structure

Subject : Business

Class : 10-12

Sub-Chapter : Organizational Behavior

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3 years ago