Question

Tindell believes that if the ___________ are happy, they will take better care of the __________________, and wonderfully and ironically enough, the _____________ will be happy too.
a) shareholders; employee; customer.
b) employee; customer; shareholders.
c) customer; shareholders; employees
d) shareholders; customers; employees

Answer 1

Answer:

The correct answer is letter "B": employee; customer; shareholders.

Explanation:

Kip Tindell, Chairman & CEO of The Container Store during an interview for Forbes (2014), stated that a company's culture should focus on employee satisfaction since it is likely to be reflected in optimal customer service. When both, workers and clients are happy, shareholders will be happy, too.

During the interview, Tindell explained that The Container Store's approach consists of giving employees better wages and training so they can keep motivated and treat consumers better which will make them return over and over again to the business. This is translated into higher profits for the company for the shareholder's satisfaction.