Question

Click on this link toOpens a New Window. bring up a flowchart in a new browser window. Based on this flowchart, would a D-Link 3347 Gateway with an Xbox 360 Multiplayer problem be In Scope or Out Of Scope

Answer 1

Answer:

The correct question is as follows:

" Click on this link to bring up a flowchart in a new browser window. Based on this flowchart, would a D-Link 3347 Gateway with an Xbox 360 Multiplayer problem be In Scope or Out Of Scope ( see quiz 2 flowchart)". The answer is OUT OF SCOPE.

Explanation:

The flowchart as seen in the attached file shows that for a network related issue, a D-Link Gateway with an Xbox 360 Multiplayer problem would be out of scope. The flowchart clearly indicated that after confirming from the customer if the networking device is a router or gateway, then the next step is to confirm if it is a D-LINK gateway then what type of D-Link in order to confirm if it is 3347 Gateway. After it is confirmed that it is the type 3347 Gateway then we need to confirm from the customer if the it is connected to another smc router and what the issue may be, i.e if it is port forwarding-related or not. Then, we confirm if it is xbox 360 and if the problem is multi-layer game issue, and if this is correct then the issue is regarded as Out of Scope.

See the attachment again for clearer picture of the explanation in the flowchart.

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