Question

What should you not do in a persuasive claim or complaint message? Check all that apply. Use an irrational, emotional tone Strive for logical development Open with sincere praise Give a blow-by-blow chronology of details

Answer 1

Answer:

The correct answer is use of an irrational,emotional tone and give a blow-by-blow chronology of details

Explanation:

Persuasion is the process of convincing someone to accept one's viewpoints.

It involves using some tactics such as opening opening the discussion with praise as well as strive for logical development.

Persuasive tactics do not include use of irrational and emotional tone as emotions are not validated by facts.Also giving details account of the issue at hand would only pave way for the person to see reasons not to accept one's ideas since he has details at his disposal which be both positive and negative.

Answer 2

Answer: A. Use an irrational emotional tone.

D. Give a blow - by - blow chronology of details.

Explanation:

Persuasive claims or complaint messages are usually presented by customers when they encounter challenges like damaged goods, wrong deliveries or any other mistakes that could be a fault of the organization in question.

When such claims or complaints are presented, they are best started with a sincere praise of the organization, presented in a calm tone. This is followed by a logical explanation of the problem encountered and measures that were taken to address it.

It is then concluded with proposals of how the customer wants the issue to be resolved. It could be in the form of a refund or a fitting replacement for the damaged product.