Question

Marilyn is the department head for a large call center and is responsible for conducting quarterly performance evaluations on her employees. While a good portion of the evaluation is based on areas such as friendliness, punctuality, and customer ratings, roughly half of the appraisal is based on call volume and the conversion of callers to customers. An employee's evaluations are used to determine quarterly raises. Algemar and Nick both work for Marilyn. Marilyn feels that she is a mentor for Nick while she feels that she simply inherited Algemar from another department; thus, Marilyn sometimes strikes from Nick's call records customers who are extremely difficult or perhaps too set against buying the product. For the last quarter, Marilyn awarded Nick a raise while she did not award one to Algemar. Marilyn's striking the difficult customers from Nick's record could most logically be called ______

Answer 1

Answer:

politicking

Explanation:

In sociology and management, politicking refers to using someone's power to benefit an individual or organization. This benefit is carried out regardless of the organization's best interest or principles.

In this case, Marilyn is abusing of her power as department head to help Nick, whose job evaluations are favored for being Marilyn's protegee. The fact that she eliminates all the client's that Nick couldn't handle properly favors him unfairly and hurts the organization. Nick is being awarded a raise and possibly other benefits while his job is not that good and he probably wouldn't deserve it, not obtain it if someone else was his manager.