Question

Effective managers know how to combine both the art and science of management to address thebroad range of issues they encounter in their jobs. The art of management taps into a manager’s intuition, experience, instincts, and personal experience; the science of management utilizes a manager’s ability to approach problems in a rational, logical, objective, and systematic way. As aresult, managers need to have a wide variety of skills to perform their jobs successfully.© Shutterstock ImagesHere, Jack is yelling at Samantha because she was late last week. Unfortunately, the whole officecan hear. Now Samantha is not only upset, but also angry and planning to go to Human Resources to file a complaint against Jack. In this case, Jack’shuman skills failed

Answer 1

Behavior of Jack:

Jack is the manager, he does have the authority to correct Samantha but it is also his responsibility to make Samantha comfortable. He could have explained the situation to her calmly and make her understand the problem.

Jack did fail to some extent but he could rectify the mistake by apologizing and providing Samantha a clear explanation about how she can improve her performance. If Samantha does go to the PR and reports Jack, both of them leave the problem unsolved indicating lack of proper communication.

A manager should be able to communicate well with their workers and make them see the benefits for the company and their personal interests and then invest their effort into better performance.