Question

Many cutomers feel neglected once they place an order with a company because the saleperson has many new customers and is not as attentive as he or she was previously.
a. True
b. False

Answer 1

Answer:

a. True

Explanation:

Lets imagine an example that can happen to anyone: A salesperson contacts you several times because you are interested in buying a new car but you are not sure which one. Once you decided which car you want and place your order, you generally have to wait a few hours or even a couple of days. But after the sale was closed, the salesperson disappears and if you want to ask him/her about your car, he/she is too busy and tells you to contact someone else in the company.

This happens not only with cars, it also happens when you place certain custom orders, insurance policies, etc. Once the deal is closed and you pay, the salesperson turns away and looks for new clients. This is extremely frustrating and yes, makes you feel neglected.