Answer:
e, e ,i, i, i, e is the order from top to bottom
A basic Customer Relationship Management premise is that<u> (B) </u><u>customers form relationships with companies as opposed to companies conducting individual transactions with customers.</u>
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- A tool known as customer relationship management (CRM) is used to handle all interactions and relationships between your business and its clients.
- The objective is straightforward: to strengthen business ties.
- CRM systems assist businesses in maintaining contact with clients, streamlining procedures, and boosting profitability.
- Expressing gratitude to customers once they make purchases.
- If a customer buys a certain product, upsell or cross-sell to them.
- sending a coupon along with a birthday greeting. giving a customer who hasn't bought anything recently a discount.
What is CRM and why is it important?
- CRM enables organizations to establish a relationship with their clients, which fosters loyalty and client retention.
- CRM is a management technique that boosts a company's profits since customer loyalty and revenue are two factors that influence a company's revenue.
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Manager who subscribe to Theory X believe that people are naturally lazy and uncooperative and therefore must either be rewarded or punished to be made productive to achieve the target.
Theory X and theory y are two theories of human motivation and management created by Douglas McGregor based on the works of Abraham Maslow and demonstrate opposing models of workforce motivation. Theory X works on the assumption that the typical worker is unambitious, selfish, uncooperative and avoids responsibility, unintelligent, lazy, and that their main motivation is a steady income.
Managers who employ these assumptions tend to use a reward/punishment system as a motivator and expect increased efficiency with a hands-on approach. Under this type of management, individuals are more likely to directly receive a negative or positive outcome and are considered to be most effective in a workforce with low-performance motivation. A workplace that involves assembly lines or manual labor is ideal for this managerial style.
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Answer:
"C"
Explanation:
A customer - driven environment is an organisation where customer needs are identified and all efforts are in place to ensure that these needs are met to the maximum satisfaction of the customer.
Quality and pricing are key components of this system as a customer will be attracted if he is sure of the quality of a need at a reasonable price. It does not mean it should be the cheapest and lack quality.
It has been proven to be a good way of gaining competitive edge over rivals in business.
Answer:C. reduce uncertainty about how to act in a foreign country.
Explanation: Predeparture language and culturaln training are some of the basic essential trainings conducted for expertraites who are going on overseas assignment.
THE PURPOSE OF THIS TRAININGS IS TO REDUCE THE UNCERTAINTY ABOUT HOW TO ACT IN A FOREIGN COUNTRY.
Predeparture language training is a set of training focused on the General languages Accepted in a given country where an expertraite is to be posted.
Cultural trainings are trainings that are directed at the local customs and traditions of the foreign country where an an expertraite is to be posted.
