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Aleks04 [339]
3 years ago
9

Curtis is the manager of a footwear store. He carefully chooses his staff members and recruits employees who are attentive, frie

ndly, and articulate. He trains his subordinates to treat customers with respect and courtesy. This scenario illustrates that Curtis uses _____.
A) concertive control
B) objective control
C) bureaucratic control
D) normative control
Business
1 answer:
Gnesinka [82]3 years ago
4 0

Answer:

D) normative control

Explanation:

Normative control is a type of control that is centered on controlling the behavior of individuals by eliciting certain desirable behaviors rather than using a formal rule or policy. Normative control uses the experiences, dispositions, and thoughts of individuals in establishing the standards that is deemed acceptable.

From the illustration given in the question, Curtis uses normative control, as his preference and recruitment of staff is based on certain behaviors and values they possess, which he uses to establish standards he expects them to portray towards customers while on the job. People who are attentive, friendly, and articulate would most likely be easy to train in relating with customers well, as they would naturally not find it difficult to treat customers with respect and courtesy. This form of control is beyond just using writing policy.

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6 0
2 years ago
Lynette Company's Inventory balance at 12/31/04 was $200,000 and was $188,000 at 12/31/05. Its Accounts Payable balance e at 12/
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Answer:

A) $704,000.

Explanation:

For computing the cash payments we need to calculate the following amounts which are as follows

Total purchases = cost of goods sold + ending inventory - opening inventory

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= $708,000

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= $80,000 + $708,000 - $84,000

= $704,000

Hence, the correct option is A. $704,000

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3 years ago
2020 Under what conditions is it ethically defensible to outsource production to the developing world where labor costs are lowe
fomenos

Answer:

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3 years ago
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3 years ago
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Billy Bob runs a seafood restaurant. Last year, he earned $70000 in revenue. He had explicit costs of $15000. Billy Bob could ha
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Answer:

Accounting profit= $55,000

Explanation:

Giving the following information:

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3 years ago
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