The support process is one of the type of primary process that helps in determining the main core functions and also the operations such as communication, accounting, managing and maintenance of an organization.
The main purpose of the support process is to manage the development and the configuration management in an organization.
According to the given question, the support process is refers to the business process which include the purchasing the various types of materials that is used in the manufacturing purpose such as installations and also managing the inventory system.
Explanation: A product line is the variety of related products that has the same uses and produced by a particular manufacturer. Product line is a part of the product mix.
Product line is a strategy used by a manufacturer to keep its consumers by manufacturing closely related product for the same use by consumers.
Let me help you! Since you mentioned that Baldwin compamny will expand to another company with better edge (products etc.) to appear on top, that simply means they are actively competing against the company they are expanding to while employing blue ocean strategy.
Therefore, the strategy they are using is none other than BLUE OCEAN STRATEGY.
