Miles recently stayed at the Hyatt. He loved the experience. The staff was so nice, and the rooms were clean. The concierge was
extremely helpful. He decided to stay there when he returned on his next business trip. However, the next time he stayed there, there were different staff members who were not very friendly or helpful. Also, the housekeeping staff did not change the towels in his room. The only thing he found to be the same was the concierge. This Hyatt seems to lack______
Quality awareness is a term used to describe a situation where a company or organization maintains quality service, or the promotion of high quality products and services, in a continuous and uninterrupted manner throughout the company's existence. In quality awareness the company sets a standard that must be followed forever, because it establishes the satisfaction of its customers.
Quality awareness cannot be observed at the Hyatt, as a customer who has been treated very well before, received a very low quality service when he returned to the establishment.
