False it can be but it doesn't absolutely have to be
1: You can change the hypothesis if the experiment is not supporting it.
2: They do not use scientific method.
Answer:
Situational influence.
Explanation:
Situational influences are temporary conditions that affect buyers. Just as the exercise describes, Diane is affected by a temporary and casual condition: a long queue. Therefore, she decides to go to another store. Situational influences can be social, physical or time factors or the buyer's mood. For example, an anxious or hurried person won't be waiting in a long checkout.
