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Luba_88 [7]
3 years ago
12

Joy calls a mobile phone store to enquire about a new phone available in the market. The customer service operator sends him an

e-mail about the product details along with other special specifications Joy requested. Which of the following types of contact points is illustrated in this scenario?
Business
1 answer:
blondinia [14]3 years ago
4 0

Answer:

The answer to the question is customer- initiated touch point

Explanation:

In Hank Brigman's submission a touch point is the meeting point between customers and the organization in order to share vital information,negotiate business or zeal up a transaction.

When interaction is initiated by the customer, it is known as customer-initiated  touch point.This is sometimes made possible by referrals from those customers who have  made use of the product in the time past or due to a brand loyalty a product or service commands among its rival products or services.

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AFLAC, Inc. is implementing a new sales program to encourage customer service representatives to offer additional insurance prod
kari74 [83]

Answer:

B. ​cross-selling

Explanation:

Cross-selling is a business technique that consists in offering and selling a new product to an existing customer.

In this case, AFLAC, Inc is using cross-selling because its sales representatives will specifically target customers who already have some sort of service with the firm.

It is important for AFLAC, Inc to offer an additional product that actually enhances the value for the customer. Otherwise, the firm risks disrupting the relationship with its customers, and could even lose some of them.

3 0
3 years ago
the stock price jumps twice in a given year. if it jump up, it goes up by 10%, if it goes down, it goes down by 20%. the stock i
cestrela7 [59]

The value of European Put option is 9.

<h3>What is Put option?</h3>

Under derivative securities market an option whose value depend on the underlying item where delivery is not made generally & net settlement done by squaring off the position and depends on the volatility of market.

Put Option is a bearish school of thought where investor thinks the market will decline & the value will be below the exercise price.

In hedging the position of investor make certain not better, therefore the value of put option lies between zero or difference value among the spot price & exercise price with discounting annual market interest rate:

Spot = 70

Exercise = 65

Future Price = 70 × 80% = 56

Rate = 4 % Compounded semi annually.

Value of Put = Spot Price - Exercise Price

                     = 56 - 65

                     = 9  

Thus the value of put option will be 9 (65-56).

To know more about Put option refer:

brainly.com/question/24016129

#SPJ1

6 0
1 year ago
Substitutes have a(n): Please choose the correct answer from the following choices, and then select the submit answer button. in
hjlf

Answer: positive cross elasticity of demand.

   

Explanation: In simple words, cross elasticity refers to the degree of change in the demand of a good with respect to change in the price of another goods.

In case of substitute goods, one good can easily be used in the place of another good. Thus, if the price of one good increases the demand for its substitute good also increases.

Hence from the above we can conclude that substitute goods have positive cross elasticity.

3 0
3 years ago
if dan's baseball card collection is stolen after he entered in to an agreement to sell the cards, the contract must be because
Pie

If dan's baseball card collection is stolen after he entered into an agreement to sell the cards, the contract must be discharged, because of the impossibility of performance.

What is the agreement?

A contract between two or more people to do something is referred to as an agreement. Two or more parties must agree to the terms of the agreement in order to create a legally binding commitment.

The baseball card collection entered into an agreement to sell the cards, the contract must be discharged, and the performance is impossible. The credit card was taken. This is the primary reason for the performance's impossibility.

As a result, the agreement of the discharge of the contract.

Learn more about the agreement, here:

brainly.com/question/24225827

#SPJ4

5 0
1 year ago
Why are us firms moving manufacturing jobs overseas?
inysia [295]
United States based firms are moving manufacturing jobs overseas simply because they can get away with paying workers in foreign countries WAY less than in America. They also do not need to follow the strict labor laws and provide benefits to outsourced employees.
8 0
3 years ago
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