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Luba_88 [7]
3 years ago
12

Joy calls a mobile phone store to enquire about a new phone available in the market. The customer service operator sends him an

e-mail about the product details along with other special specifications Joy requested. Which of the following types of contact points is illustrated in this scenario?
Business
1 answer:
blondinia [14]3 years ago
4 0

Answer:

The answer to the question is customer- initiated touch point

Explanation:

In Hank Brigman's submission a touch point is the meeting point between customers and the organization in order to share vital information,negotiate business or zeal up a transaction.

When interaction is initiated by the customer, it is known as customer-initiated  touch point.This is sometimes made possible by referrals from those customers who have  made use of the product in the time past or due to a brand loyalty a product or service commands among its rival products or services.

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The following accounts and their balances appear in the ledger of Goodale Properties Inc. on June 30 of the current year: Common
Katyanochek1 [597]

Answer:

Explanation:

Particulars                                                                                  Amount

Common stock $15 par value                                                   594,000

Paid-In Capital in Excess of Par—Common Stock                  <u>    15,840</u>

Total Paid-In Capital                                                                  609,840

From sale of Treasury stock                                                24,400

Add: Retained Earnings                                                            932,000

Deduct: Treasury Stock (645 shares)                                 <u>12,255</u>

Total Stockholders' Equity                                                     1,553,985

3 0
3 years ago
The original price of a television is $500 you have a coupon for 25% off excluding tax what is the cost of the tv
ch4aika [34]
Original price = $500

Assume that the tax rate is 8%
Cost of the TV plus tax = 500*1.08 = $540
Worth of the 25% coupon = 0.25*540 = $135
Reduced price = 540 - 135 = $405

The cost of the TV with a coupon for 25% off excluding tax is $405.

Answer: $405

6 0
2 years ago
Customer complaints communicated directly to the company and no one else are important because Group of answer choices they can
OverLord2011 [107]

the correct answer is (e) which is all of the above.

Explanation: Customers are king, their satisfaction is the ultimate goal for a business.  Unsatisfied customer are difficult to retain as well, hence, their problems  must always be welcomed and solved. It also aware the firm or give an idea about what needs to be changed or added. Negative word of mouth is also prevented. Its a chance for an organization to convert dissatisfied customer into highly satisfied customers and chances of retention increases as well.

3 0
3 years ago
Javier Computer Services began operations in July 2019. At the end of the month, the company prepares monthly financial statemen
gavmur [86]

Answer:

wages expense   1,300 debit

        wages payable     1,300 credit

--------------------------------

interest expense      200 debit

             interest payable     200 credit

--------------------------------

account receivable      2,400 debit

          service revenue       2,400 credit

----------------------------------

Explanation:

we recognize the wages expense for the current period and the liability that arise from that.

interest: principal x rate x time

time and rate should be in the same metric so we express the time in portion of a year.

From July 1st to July 31th a month has past so 1/12 of a year:

20,000 x 12% x 1/12  = 200

this will be the accrued interest for the period

we must record service revenue. As it is not collected it goes int oaccount receivable

6 0
2 years ago
If the fair value of a debt investment that is classified as an available-for-sale investment declines for a reason that is view
olganol [36]

Answer: The investment is written down to fair value, and only the credit loss component of the impairment loss is recognized in net income.

Explanation: The fair value of the debt is simply its value if you adjust the price of the debt so that a buyer would be earning the market rate of interest. If the fair value of a debt investment that is classified as an available-for-sale investment declines for a reason that is viewed as "other than temporary" because the company has incurred a credit loss on the investment then the investment is written down to fair value, and only the credit loss component of the impairment loss is recognized in net income.

7 0
3 years ago
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