I would say that it is false that the sentence uses the proper pronoun. We don't know whether the crew member is a man or a woman, which is why you cannot use <em>him </em>here. You should say - them. If we knew it was a man, then <em>him </em>would be fine.
Do you mean the definition?
I think the best answer choice would be letter A) by unveiling the thoughts and actions of the character. Hope this helps! ^_^
Hey there
___________
The correct answer is
B. Taking the ice cream cone after buying it
__________
Hope this helps you