Question

The use of teams is becoming increasingly prevalent in the U.S. workplace, partly because of the many benefits associated with teamwork. Which of the following are positive outcomes known to result from work teams? Check all that apply.Increased social loafing Better customer satisfaction Greater employee job satisfaction Lower employee turnover

Answer 1

Answer:

The answer is:

• Better customer satisfaction

• Greater employee job satisfaction

Explanation:

The advantages of work teams include

• better customer satisfaction and
• greater employee job satisfaction.

Better customer satisfaction:

Work teams can be trained to meet the needs of specific customers. Teams also help to improve the product and service quality in different ways and also take direct responsibility for their products and services. All these help to improve customer satisfaction.

Greater employee job satisfaction:

Team work helps the employees in work teams to improve their skills through cross training. Their capabilities also increases and makes their work more interesting. All these help to increase job satisfaction. They also enjoy job satisfaction through unique job responsibilities acquired through work teams. Social loafing is a disadvantage of work teams and they also have the disadvantage of initial high employee turnover.