Hi lovely,
The answer you're looking for would be B.
The rest of the answers have words that are unnecessary which would be wordiness.
Answer:
B
Explanation:
Most insurance companies would rather you not do anything about collecting claims until they investigate the situation. This question is tricky because you need to make sure that the phrase you put in the blank says an action rather than just saying don't or did not.
After the helping verb ,if it's an adverb of frequency :)