Answer:1) forecasted sales return for the period, expenses to be incurred including overtime wages, utility bills etc, cost benefits
B) cost benefits.
2 The emotional need and the consent of the stakeholders including the staff,customer's, suppliers
3 A mental diagnoses of the reaction of stakeholders to the idea is very important and can only be deduce by psychology skills
Explanation: There is a need to find out whether staying open an extra hour will bring more sales and even with more sales , there is a need to find out if the workers will buy into the idea,they may feel that their private time is being encroached ,once the staff show dissension,it will be difficult to achieve the goal .the cost benefits of the process need to be established to make a positive decision.customers view can be gotten through questionnaire, survey etc.
2)this will allow for the emotion,mood and perception of the staff and other stakeholders be met before proceeding on this implementation,as they say happy staff means happy customer and more profits.
3) A good knowledge of psychology will help you ascertain the mood,ac ceptance of the proposal by all staff and where necessary incentives can be introduced
