Ethnic group:
a community or population made up of people who share a common cultural background or descent.
If values are abstract cultural beliefs, then norms are how they are put into play.
Answer: Empathy.
Explanation: Empathy is related among other things to active listening, understanding and emotional support. In addition, empathy implies having the capacity to differentiate between the affective states of others and the ability to take perspective, both cognitive and affective, regarding the person who expresses their emotional state.
Answer: test had less than perfect reliability
Explanation: The test score used by the college to predict how a student will perform could be said to have less than perfect reliability. This proved to be the case due to the students actual performance when later admitted based on intervention. It shows that the test score can not consistently serve as proof that only students who have above the cut off mark will be good performers in the college. Therefore, it could be concluded that the test score had less than perfect reliability based on the the eventual performance of the student.