The correct answer is B. A conversation with a friend
Explanation:
The word empathy refers to the ability to place oneself into the situation or position of another person, which usually led to a deeper affinity, sympathy, and understanding of the other and his or her situation as feelings, emotions, and thoughts are shared. This means emphatic listening is about placing in another person's situation and trying to understand his or her situation while listening to what he or she is saying. Additionally, as empathy leads to the understanding of the conditions, and feelings of the other person it enhances helping behaviors which mean through empathy people can help other people through support or advice that improve the situation of the individual that is negatively affected by something.
Considering the previous ideas, the situation in which emphatic listening is most appropriate is a conversation with a friend as this situation usually implies listening to the other feelings, emotions, and position and trying to understand it and even provide some support or advice to help the other to improve his or her situation. Also, a conversation with a friend implies a one to one communication which creates an environment in which people can talk about problematic or difficult situations in their lives that need to be solved and therefore trying to understand the other position without judging the other person is necessary which is what empathy is about.
