Question

A new triage team is being brought onto Salesforce and needs to have separate case statuses. How can this requirement be met?1. Create a new field2. Add new values to the "Status" field3. Create a new Support Process4. Create a new record type

Answer 1

Answer:

The correct answer is number "3": Create a new Support Process.

Explanation:

Support processes have are meant to ensure the main processes of the company's operations will work. In Salesforce, they can be created by going to "Setup" and selecting "Support Processes". After clicking "New", we should rename the support process. Finally, we must tap the "Save" button so the changes are stored.